Privacy policy
Privacy policy
Last updated: May 13, 2026
At Kind Science (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.global.kindscience.com (the “Site”), or otherwise interact with us.
If you are located in the UK or European Economic Area (“EEA”), this Privacy Policy is intended to help you understand your rights under applicable data protection laws, including the UK GDPR and EU GDPR.
Kind Science is the brand. OpenBorder, Inc. is our authorised international Merchant of Record and the Data Controller for all personal data collected when you shop with us on the global site. This means that while you are buying Kind Science products, OpenBorder is responsible for the sale, your payment, your delivery, and the protection of your personal data.
1. Who we are
OpenBorder, Inc.
1317 Edgewater Drive, Suite 6010, Orlando, Florida 32804
Email: privacy@openborder.com
For the purposes of data protection law, OpenBorder, Inc. is the data controller of your personal data.
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us using the details above.
2. Personal data we collect
We may collect and process the following categories of personal data:
a. Information you provide directly
When you place an order, create an account, sign up for marketing, contact us, or otherwise interact with the Site, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
-
Payment and transaction details
-
Account login details
- Any information you provide in communications with us
b. Information collected automatically
When you browse the Site, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Time zone
- Pages viewed
- Referring website
- Shopping behavior on the Site
- Cookie and tracking data
- Any other ancillary data as for marketing tracking purposes
c. Information from third parties
We may receive personal data from third parties, including:
- Shopify
-
Payment processors
- Delivery and logistics providers
-
Analytics providers
- Advertising and marketing partners
- Fraud prevention providers
3. How we use your personal data
We use your personal data for the following purposes:
- To provide and operate the Site
-
To process and fulfill your orders
-
To take payment and prevent fraudulent transactions
- To ship products and provide order updates
-
To manage returns, refunds, and customer support
-
To create and manage customer accounts
-
To improve our products, services, and website
- To send service-related communications
-
To send marketing communications where permitted by law or where you have consented
-
To personalize content, offers, and advertising
-
To comply with legal obligations
- To establish, exercise, or defend legal claims
4. Legal bases for processing
If you are in the UK or EEA, we process your personal data only where we have a lawful basis to do so. These legal bases include:
a. Performance of a contract
We process your personal data where necessary to perform a contract with you, including:
We may process your personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights. This includes:
- Operating and improving our business and Site
-
Preventing fraud and misuse
- Maintaining security
-
Understanding customer behavior
- Sending limited non-intrusive marketing where permitted
We rely on your consent where required by law, including for:
- Certain cookies and tracking technologies
-
Email marketing in some circumstances for marketing purposes
- Personalized advertising where required
You may withdraw your consent at any time.
We may process your personal data where necessary to comply with legal and regulatory obligations.
5. Cookies and similar technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and, where applicable, personalize advertising.
Some cookies are strictly necessary for the Site to function. Others, such as analytics and advertising cookies, may only be used with your consent where required by law.
We categorize cookies as:
Strictly Necessary: Required for website operation
Performance: Measure traffic and user interaction
Functional: Enable personalization and enhanced features
Targeting: Used by advertising partners to build profiles
Unclassified: Currently under evaluation
You can manage your cookie preferences through our cookie banner or your browser settings.
6. Sharing your personal data
We may share your personal data with trusted third parties where necessary to operate our business, including:
- Shopify, as our e-commerce platform provider
-
Payment processors
-
Shipping, logistics, and fulfillment partners
-
IT, hosting, and cloud service providers
-
Analytics providers
-
Customer support providers
-
Marketing and advertising partners
-
Professional advisers such as lawyers, accountants, and insurers
- Government, regulatory, or law enforcement authorities where required by law
We do not sell your personal data in the ordinary sense of the word.
7. Shopify
Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.
Your data may be stored through Shopify’s data storage, databases, and general Shopify application. Shopify processes personal data in accordance with its own privacy and security practices.
You can read more about how Shopify handles personal data in Shopify’s own privacy documentation.
8. International transfers
Your personal data may be transferred to and processed in countries outside the UK or EEA, including countries that may not provide the same level of data protection as your home country.
Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, such as:
-
Adequacy decisions
-
Standard contractual clauses
-
UK international data transfer arrangements
- Other lawful transfer mechanisms
9. Data retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- To provide products and services to you
-
To comply with legal, tax, accounting, and regulatory obligations
-
To resolve disputes
- To enforce our agreements
The retention period depends on the type of data and the reason we hold it.
10. Your rights
If you are located in the UK or EEA, you may have the following rights, subject to certain conditions and exceptions:
- The right to access the personal data we hold about you
-
The right to correct inaccurate or incomplete personal data
-
The right to request deletion of your personal data
-
The right to restrict processing
-
The right to object to processing
-
The right to data portability
-
The right to withdraw consent at any time where processing is based on consent
- The right to lodge a complaint with your local data protection authority
To exercise your rights, please contact us at support@openborder.com
11. Marketing communications
If you subscribe to our marketing emails, we may send you information about our products, services, promotions, and updates.
Where required by law, we will only send you marketing with your consent or where otherwise lawfully permitted.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at Kindsciencequestions@grbrandsglobal.com.
12. Security
We take reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
However, no method of transmission over the internet or method of electronic storage is completely secure.
13. Children
Our Site is not intended for children, and we do not knowingly collect personal data from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. We will post the updated version on this page and update the “Last updated” date above.
15. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
OpenBorder, Inc.
1317 Edgewater Drive, Suite 6010, Orlando, Florida 32804
Email: privacy@openborder.com
If you are in the UK or EEA and believe your data protection rights have been infringed, you also have the right to complain to your local supervisory authority.