Faq
Products
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If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out and our beauty advisors are here to help.
Where can I buy Kind Science products?
Kind Science skincare products can be purchased at buykindscience.com.
Where can I find the list of Ingredients?
You can find a list of product ingredients on the individual product pages or visit buykindscience.com/ingredients.
Are Kind Science products fragrance free?
Yes. The Kind Science global range is formulated without added fragrance.
Are your products Vegan?
Kind Science’s Neck Treatment, Eye Cream, Radiance Oil and Overnight Repair are vegan and contain no animal-derived ingredients. Kind Science’s Gentle Cleanser, Firming Serum, Hydration Cream and Micro Exfoliant+ contain honey extract for its soothing and calming benefits. While honey is animal-derived, we only work with vendors that certify honeybees are unharmed during production.
Are your products organic?
Our products are not Certified Organic.
Are your products Gluten-free?
Kind Science products do not contain any ingredients sourced from grains containing gluten, so gluten is not expected to be present. We have not tested or certified the products as gluten free. If you have known sensitivities, we recommend doing a small patch test before use.
Does Kind Science contain phthalates or parabens?
Kind Science products are Dermatologist tested, free of phthalates, parabens, dyes, added fragrances, and ingredients known to irritate the skin.
Is there sunscreen in any of the skincare?
Kind Science does not currently carry any SPF products. Follow us and stay tuned for future product launches.
Why do you have palm oil in your Radiance Oil?
The palm oil used in this product is obtained following the principles and criteria of sustainability set out by the Roundtable on Sustainable Palm Oil (RSPO).
How to Use and Routine
What is the recommended Kind Science routine?
The complete routine is built around six simple steps, used morning and evening unless noted.
- Step 1: Gentle Cleanser
- Step 2: Micro Exfoliant+ (two or three times a week in the evening, not daily)
- Step 3: Firming Serum
- Step 4: Eye Cream
- Step 5: Hydration Cream
- Step 6: Neck Treatment
- Optional: Radiance Oil, as the last step in the evening.
What is the recommended morning routine?
- Cleanse with Gentle Cleanser
- Apply Firming Serum
- Apply Eye Cream
- Follow with Hydration Cream
- Apply Neck Treatment
- Finish with a broad-spectrum SPF
What is the recommended evening routine?
- Cleanse with Gentle Cleanser
- Two or three times a week, apply Micro Exfoliant+
- Apply Firming Serum
- Apply Eye Cream
- Follow with Hydration Cream
- Apply Neck Treatment
- Finish with a few drops of Radiance Oil
In what order should I apply the products?
The general rule is thinnest to thickest. Cleanse first, then exfoliate if that step is in your routine, then apply serum, eye cream and moisturiser. Oil always goes last.
How often should I use the Micro Exfoliant+?
Two or three times a week in the evening is ideal for most skin types. If your skin is very sensitive, start with once a week and build up gradually.
Can I use the Firming Serum every day?
Yes. The Firming Serum is designed for daily use, morning and evening. Apply to clean skin before your moisturiser.
Can I layer Kind Science with other skincare brands?
Yes. Kind Science is formulated to layer well with most other skincare. We recommend caution when combining our Micro Exfoliant+ with strong actives such as prescription retinoids, benzoyl peroxide or salicylic acid on the same night, to avoid irritation.
Are the products suitable for sensitive skin?
Yes. Sensitive skin is at the heart of Kind Science. Our formulas are fragrance free, dye free and use gentle, skin-kind actives. We still recommend a patch test if you have known sensitivities.
Are the products safe to use during pregnancy or breastfeeding?
We always recommend speaking to your doctor or midwife before introducing any new skincare products during pregnancy or while breastfeeding.
How should I store my products?
Store Kind Science products at room temperature, out of direct sunlight. There is no need to refrigerate. Keep lids and pumps tightly closed to preserve freshness.
Kind Science
Curious? Answers Do Wonders.
If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out and our beauty advisors are here to help.
When can I see results with Kind Science?
Kind Science delivers real results that build over time with daily use. 97% of users agreed their skin looks and feels healthier.* In a 12-week clinical study using Firming Serum and Hydration Cream: 94% had less visible fine lines and wrinkles, 91% had a visible improvement in elasticity, and 100% felt improved skin smoothness.**
*In a user perception study on 31 participants after 4 weeks.
**In a user perception study on 35 participants.
What is Ellen's skincare routine?
Kind Science of course! Ellen is a “power user”, using the full lineup every day including her favourite skincare products, Gentle Cleanser, Micro Exfoliant+ and Hydration Cream.
What company owns Kind Science?
Kind Science is owned by KS Brands, LLC.
Do Kind Science products work for everyone? / Is Kind Science suitable for all ethnicities?
Being Skin Kind is a brand pillar built around creating products with everyone in mind. Our clinically validated Firming Serum and Hydration Cream were tested on all skin types, including sensitive skin.
Does Kind Science test on animals?
Kind Science is Leaping Bunny certified, the gold standard for ensuring no animal testing across our supply chain. We work only with vendors that meet this standard, as part of our Animal Kind commitment.
Is Kind Science environmentally friendly?
Yes. Kind Science is designed to be kind to the environment. We use recyclable packaging where possible, without affecting the integrity of the product inside.
Where is Kind Science sold internationally?
Kind Science ships directly to customers in over 50 countries worldwide. You can check whether we deliver to your country by entering your address at checkout. Your local currency and delivery options will be displayed automatically.
Our international orders are fulfilled in partnership with OpenBorder, our authorised Merchant of Record for all non-US transactions. This means you will see local pricing in your own currency, and all applicable duties and taxes are included in the price at checkout. There is nothing extra to pay on delivery.
Please note: we are only able to ship to addresses within our approved delivery countries. We do not support the use of freight forwarding services. If you place an order using a freight forwarder or third-party international shipping service, we cannot guarantee delivery, and we are unable to accept returns or offer refunds for items sent to freight forwarder addresses.
For authentic Kind Science products, please purchase only from global.kindscience.com.
Can I buy Kind Science on Amazon or other online marketplaces internationally?
Kind Science is not officially sold on Amazon or other online marketplaces outside the United States at this time. If you see listings elsewhere, we cannot guarantee authenticity or safety. We recommend buying only from our official global website.
How can I be sure I am buying an authentic Kind Science product?
The only way to guarantee authenticity is to buy directly from our official global website. Products bought from third-party resellers, auction sites or social sellers may be counterfeit or expired. All purchases on our global site are processed by OpenBorder, our authorised international Merchant of Record.
Customer Service
Curious? Answers Do Wonders.
If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out to kindsciencequestions@
Orders and payment
Can I cancel my order?
Once an order is placed it enters our fulfilment process and we are unable to make changes or cancellations. If your order arrives and you would like to return it, please contact our customer service team and we will be happy to help. UK and EU customers have a statutory right to cancel within 14 days of receiving their order.
Will I receive an order confirmation?
Yes. You will receive an order confirmation email within a few minutes of placing your order, including your order number and a summary of your purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and a range of local payment options depending on your country. At checkout you will see all the options available for your location.
What currency will I be charged in?
Prices are displayed and charged in your local currency where supported. At checkout your total will be shown clearly in the currency being charged to your card, including the currency code (for example, GBP 52.00 or AUD 91.00) so there is no confusion over which currency applies.
Are your prices inclusive of duties and taxes?
Yes. Prices shown include all applicable duties and local taxes for your country. The price you see at checkout is the price you pay. There are no surprise charges on delivery.
What will appear on my bank statement?
Your purchase will appear on your statement as the descriptor listed in your order confirmation email. If you see a charge you do not recognise, please contact our customer service team.
Shipping and delivery
Are you able to ship internationally?
Yes. Kind Science ships to customers in over 50 countries across Europe, the UK, the Middle East, Asia-Pacific and beyond. International orders are fulfilled in partnership with OpenBorder, our authorised international Merchant of Record. If you are visiting from the US, you will be directed to kindscience.com for US orders. Everyone else will see our global site with local pricing in their own currency. To confirm we ship to your country, simply begin checkout. All duties and taxes are included. No surprise charges on delivery.
How long will my order take to arrive?
Delivery times vary by country. As a guide:
- UK and Europe: approximately 5 to 10 business days
- Middle East: approximately 7 to 12 business days
- Asia-Pacific: approximately 7 to 14 business days
You will receive a tracking link once your order has shipped.
How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address and you will see the full cost before you pay. We offer free standard shipping on qualifying orders. The threshold will be shown in your local currency at checkout.
Can I track my order?
Yes. Once your order has shipped you will receive a confirmation email with a tracking link.
What happens if I am not home when my order arrives?
If you are not home, the courier will usually leave a card with instructions on how to collect or rearrange delivery.
What do I do if my order has not arrived?
Please first check your tracking link, as most delays are short and shown there. If your tracking has not updated in five working days, or your parcel is marked as delivered but you have not received it, please contact our customer service team via contact us and we will investigate.
What do I do if my order arrives damaged or is the wrong product?
Please contact us via contact us within 14 days of receipt with your order number and, if possible, a photo of the damaged item or incorrect product. We will arrange a replacement or refund straight away.
Will I have to pay customs duties or import taxes?
No. All applicable duties and local taxes are included in the price you see at checkout. There is nothing extra to pay on delivery.
Who is the Merchant of Record for my order?
OpenBorder is the Merchant of Record for your international purchase. This means OpenBorder is responsible for the international sale, tax collection and customs clearance on our behalf. You may see this reflected on your order confirmation and invoice.
Returns and refunds
How do I return my products?
If you are not completely satisfied with your Kind Science purchase, please contact us via contact us with your order number or email us at kindsciencequestions@grbrandsglobal.com and we will be happy to help. Refunds will be issued to your original payment method.
How long do I have to return an item?
UK and EU customers have a statutory right to cancel within 14 days of receiving their order, without giving a reason, and will receive a full refund. For all other markets, if you are not satisfied with your purchase please contact our customer service team via contact us and we will do our best to help.
Who pays for return shipping?
Please contact us via contact us and we will advise on next steps. We always aim to make the process as simple as possible for you.
How long will my refund take?
Once your refund has been approved, please allow up to 10 business days for the funds to appear on your statement. This will depend on your bank or card provider. You will receive a confirmation email once your refund has been processed.
Can I exchange a product for a different one?
We do not currently offer direct exchanges. Please contact us via contact us and we will be happy to help find the best solution for you.
My product caused a reaction. Can I return it?
We are so sorry to hear this. Please stop using the product immediately and contact us via contact us with your order number. We will arrange a refund straight away. If you are experiencing a serious reaction, please seek advice from a healthcare professional.
Contacting us
How do I contact customer service?
We are here to help. You can reach us through the contact form on our Contact Us page contact us or email us at kindsciencequestions@grbrandsglobal.com. We aim to respond as quickly as possible and always within 24 hours.
What are your customer service hours?
We aim to respond to all enquiries within 24 hours.
What languages do you support?
Our global customer service is provided in English. Additional languages may be available in selected markets.
Privacy and account
Who is responsible for my personal data?
OpenBorder is the Data Controller for personal data collected when you place an order on our global site. Full details are in our Privacy Policy.
How do I unsubscribe from marketing emails?
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email from us, or by contacting customer service. You will only receive marketing emails if you have actively opted in at checkout or when creating an account.
Do I need to create an account to place an order?
No. You can check out as a guest.